55god Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") is published by 55god ("the Company", "we", "us", "our") and applies to all personal data collected through, or in connection with, the website at https://55god.win and all associated services, products, mobile interfaces, and communications provided by 55god (collectively, the "Services").

55god recognises that the personal data of our players is a matter of significant trust and legal responsibility. We are committed to handling all personal data in accordance with applicable data protection legislation, including Malaysia's Personal Data Protection Act 2010 (PDPA) and any other laws that may apply to the processing of data relating to individuals who access 55god's services from within Malaysia.

By registering an account or using any part of the 55god platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside 55god's Terms and Conditions, which are available at https://55god.win/terms-conditions.

2. Information We Collect

2.1 Registration Data. When you create a 55god account, we collect the following information: full legal name, date of birth, Malaysian National Identity Card (MyKad) number or passport number, residential address, email address, and phone number. This data is required to establish and verify your account identity.

2.2 Identity Verification (KYC) Data. In order to comply with anti-money laundering (AML) obligations and to verify that players meet the minimum age requirement of 21 years, 55god may request copies of identity documents including your MyKad, passport, proof of residential address (such as a recent utility bill or bank statement), and payment method verification documents.

2.3 Financial Transaction Data. We collect records of all deposits, withdrawals, and in-account transactions, including payment method details (such as bank account identifiers or eWallet identifiers for Touch 'n Go eWallet or Boost), transaction amounts, timestamps, and currency (Malaysian Ringgit, RM).

2.4 Gaming Activity Data. 55god records all gameplay and betting activity on the platform, including game selection, bet amounts, outcomes, session duration, and bonus usage. This data is used for account management, dispute resolution, and regulatory compliance.

2.5 Technical & Device Data. When you access the 55god platform, we automatically collect: IP address, browser type and version, device type and operating system, screen resolution, referring URL, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimisation.

2.6 Communications Data. Records of all communications between you and the 55god support team — including live chat transcripts, email correspondence, and any complaints or feedback submitted — are retained for quality assurance, dispute resolution, and regulatory purposes.

2.7 Voluntary Data. Any additional information you choose to provide — for example, in survey responses, feedback forms, or player preference settings — may be collected and retained in accordance with this Policy.

3. How We Use Your Information

55god uses the personal data described above for the following purposes:

• Account creation and management: establishing, verifying, and maintaining your 55god player account;
• Service delivery: enabling access to casino games, sportsbook betting, poker, and slots on the platform;
• Financial processing: processing deposits and withdrawals via Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other supported payment methods;
• Identity and age verification: confirming that you meet the minimum age requirement (21+) and that your identity matches your registered details;
• Legal and regulatory compliance: meeting anti-money laundering (AML), know-your-customer (KYC), and gaming licence obligations;
• Fraud prevention and security: detecting, investigating, and preventing fraudulent activity, unauthorised account access, and abuse of promotional offers;
• Customer support: responding to enquiries, resolving disputes, and processing responsible gaming requests;
• Marketing communications: sending promotional offers, platform updates, and relevant gaming content to players who have opted in to receive such communications;
• Platform improvement: analysing usage patterns and feedback to improve the 55god platform experience;
• Responsible gaming: monitoring gaming activity for indicators of problem gambling behaviour and taking appropriate action in accordance with 55god's responsible gaming obligations.

4. Legal Basis for Processing

55god processes personal data on the following legal grounds:

• Contractual necessity: processing required to perform the contract between 55god and you as a registered player, including account management and transaction processing;
• Legal obligation: processing required to comply with applicable laws, including AML legislation, gaming regulations, and tax reporting obligations;
• Legitimate interests: processing necessary for fraud prevention, security monitoring, and platform improvement, where those interests are not overridden by your privacy rights;
• Consent: processing for marketing communications and non-essential cookies, where you have provided explicit consent that may be withdrawn at any time.

5. Sharing of Personal Data

5.1 55god does not sell, rent, or otherwise disclose your personal data to third-party marketers or data brokers. Your data is only shared with third parties in the following circumstances:

• Service providers: third-party vendors engaged by 55god to deliver specific services (e.g., payment processors, KYC verification providers, game software licensors, hosting infrastructure providers) where such vendors are bound by data processing agreements that prohibit them from using your data for any purpose other than providing the contracted service to 55god;
• Regulatory and law enforcement authorities: where 55god is legally required to disclose information in response to a lawful request from a government authority, regulator, or law enforcement agency;
• Gaming licence authority: 55god's gaming regulatory authority may require access to player data as part of its oversight functions;
• Fraud and AML prevention: data may be shared with industry fraud prevention databases or AML screening services where 55god has a legitimate interest or legal obligation to do so.

6. Data Retention

55god retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following considerations:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, in order to meet AML record-keeping requirements;
• KYC documentation is retained for the period required by the applicable gaming licence and AML regulations;
• Communications data (live chat, email) is retained for a minimum of two (2) years for dispute resolution and quality assurance purposes;
• Technical and device data used for fraud prevention is retained for a period proportionate to the fraud risk assessment requirements of 55god's security systems.

Following the expiry of applicable retention periods, personal data will be securely deleted or anonymised so that it can no longer be attributed to an identified individual.

7. Data Security

55god implements technical and organisational measures designed to protect your personal data against unauthorised access, loss, alteration, and disclosure. These measures include 256-bit SSL/TLS encryption for data in transit, encrypted storage for data at rest, access control policies that restrict employee access to personal data on a need-to-know basis, regular security audits and penetration testing, and monitoring systems designed to detect and respond to data breaches promptly.

In the event of a personal data breach that is likely to result in a high risk to the rights and freedoms of individuals, 55god will notify affected players without undue delay and will take all reasonable steps to mitigate the breach.

8. Cookies & Tracking Technologies

55god uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:

• Strictly necessary cookies: required for the platform to function, including session management, login authentication, and security features. These cookies are set automatically and do not require consent;
• Functional cookies: used to remember your preferences, language settings, and display options. These require consent where they are not strictly necessary;
• Analytics cookies: used to understand how players interact with the 55god platform, which pages are visited most frequently, and where users encounter difficulties. This data is used in aggregate form to improve the platform;
• Marketing cookies: used to deliver relevant promotional content where you have consented to receive marketing communications from 55god.

You may manage your cookie preferences through your browser settings. Blocking strictly necessary cookies may impair the functionality of the 55god platform.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 55god:

• Right of access: the right to request a copy of the personal data we hold about you;
• Right to rectification: the right to request correction of inaccurate or incomplete personal data;
• Right to erasure: the right to request deletion of your personal data where we no longer have a legal basis to retain it, subject to overriding legal obligations (such as AML record-keeping requirements);
• Right to restrict processing: the right to request that we limit how we use your personal data in certain circumstances;
• Right to data portability: the right to receive your personal data in a structured, machine-readable format;
• Right to object: the right to object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the 55god support team via live chat or by emailing [email protected]. We will respond to all verified data rights requests within thirty (30) days of receipt.

10. Minors & Age Verification

55god does not knowingly collect personal data from individuals under the age of 21. The platform is strictly intended for adult players only. If 55god becomes aware that personal data has been collected from a person under 21 years of age, the associated account will be closed and the personal data deleted in accordance with our data minimisation obligations. Parents or guardians who believe a minor may have registered an account on 55god should contact support immediately.

11. International Data Transfers

The personal data you provide to 55god may be transferred to, and processed in, countries outside Malaysia where our service providers or infrastructure partners operate. Where such transfers occur, 55god ensures that appropriate safeguards are in place — including contractual clauses that require recipient parties to maintain data protection standards consistent with those applied by 55god — to protect your personal data in accordance with applicable law.

12. Changes to This Policy

55god reserves the right to amend this Privacy Policy at any time. Material changes will be communicated to registered players via email notification or on-platform notice. The most current version of this Policy will always be available at https://55god.win/privacy-policy. Continued use of the 55god platform following publication of an updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

13. Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data held by 55god, please contact our support team via the live chat function available within the platform. Our support team is available 24 hours a day, 7 days a week, and can assist in English and Bahasa Malaysia.

Written data enquiries may also be submitted by email to: [email protected]